Frequently Asked Questions

Unless the deceased has pre-paid for a funeral has life insurance or funeral bonds, then the costs are usually split between the immediate family.

A cremation instead of a burial will save you money on purchasing a plot. You can also opt for a more affordable coffin. Eco-friendly coffins are a good option.

It depends based on the type of service planned. It can be simple and dignified on the beach or backyard or held in our quiet onsite chapel. Your main costs will be incurred from enlisting our services, coffin, burial or cremation fees and the headstone or memorial plaque.

You will need to let a GP and your chosen funeral director know as soon as the death occurs. It’s up to you to contact the immediate family members and friends, however, you will also need to inform the following organisations including:

  • The executor nominated by the deceased
  • Centrelink
  • Department of Veterans Affairs
  • Superannuation & insurance companies
  • Solicitor/or public trustee
  • Accountant
  • Financial institutions & lenders
  • Employer/former employer
  • Australian Tax Office
  • Australian Electoral Office
  • Medicare
  • Superannuations
  • Post office
  • Council
  • Hospital/aged care facilities

A funeral director organises the registration of the death, transportation and preparation of the body, legal paperwork and facilitates the funeral service, cremation and/or burial.

Usually, cremation is more affordable as the family is not required to purchase a burial plot.

Cremation is where the coffin is burnt in a furnace and the ashes returned to the family to keep or scatter in a favourite location.

One person is cremated at a time. At the end of each cremation, the ashes are removed immediately.

An Executor is named in the will or court-appointed to take care of all aspects of the will. If there is no will, the next-of-kin will be chosen.

Because you can never plan for a death, we’re available 24 hours a day.

Yes, you can pre-pay a funeral. We will walk you through your available options which include:

  • Placing the death notice in the appropriate newspapers
  • Transfer & preparation of the body
  • Private viewings for immediate family & close friends
  • Your choice of coffin
  • Funeral director to oversee coordination of funeral, viewings, crematorium & burial
  • Supply of the hearse
  • Arrangements of cremation or cemetery plot
  • Organisation of flowers
  • Documentation & arrangements for burial or cremation including cemetery fees

Allow enough travel time for interstate and international guests, so they are able to attend the funeral service. If the death has been referred to the Coroner, we will liaise with them on your behalf and advise you as to when the funeral can proceed.

Writing a eulogy is difficult, especially if you are trying to sum up everything about someone you love. It is a good idea to include funny anecdotes, interesting childhood stories, life achievements. Plan to speak between 3–5 minutes, no longer than 10 minutes.

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